Shangri-la Surabaya is a 5-star hotel in Surabaya, East Java, Indonesia, rated 9.1/10 (Superb) from 359 verified guest reviews, with rooms from $101 per night. Check-in is 14:00 and check-out is 12:00.

Hotel Review

Shangri-la Surabaya impresses with its blend of Asian and Javanese design, setting a welcoming atmosphere upon arrival. The lobby's spaciousness, adorned with lush tropical landscapes, allows guests to immediately sense the hotel’s commitment to luxury. Rooms such as the Executive King Room boast flat-screen TVs, DVD players, and elegant en suite bathrooms complete with bathtubs, bathrobes, and slippers—an enticing choice for business travelers and couples alike. Guests have praised the cleanliness and comfort of the accommodations, with many highlighting the peaceful ambiance that guarantees restful nights.

Dining options include a complimentary breakfast featuring a praiseworthy buffet, complete with live cooking stations, which guests affirm is both extensive and delightful. The on-site Jamoo restaurant further enriches the culinary experience, known for its appealing dinner buffets. Service in the dining area, noted to be friendly and professional, ensures a welcoming start to every day.

Leisure facilities at Shangri-la Surabaya include an impressive two swimming pools and three tennis courts. The hotel's wellness center is complemented by a spa offering a sauna, though some guests suggest improvements to the gym. Accessibility to Juanda International Airport and proximity to local shopping areas, such as Ciputra World and Pakuwon Mall, enhance the hotel’s appeal for both tourists and business visitors.

This Surabaya hotel is well-suited for couples seeking a romantic getaway and business travelers looking for reliable accommodations with ample amenities.

Marcus Feldman

Facilities

  • Great for your stay

    • Parking
    • Private bathroom
    • Spa & wellness centre
    • Air conditioning
    • Restaurant
    • Free WiFi
    • Fitness centre
    • Airport shuttle
    • View
    • Free parking
  • Bathroom

    • Toilet paper
    • Towels
    • Towels/sheets (extra fee)
    • Bath or shower
    • Slippers
    • Private bathroom
    • Toilet
    • Free toiletries
    • Bathrobe
    • Hairdryer
    • Shower
  • Bedroom

    • Linen
    • Wardrobe or closet
    • Alarm clock
    • Dressing room
  • View

    • City view
    • Landmark view
    • Pool view
    • View
  • Outdoors

    • Picnic area
    • Sun terrace
    • Garden
  • Kitchen

    • Dining table
    • Tumble dryer
    • Electric kettle
    • Refrigerator
  • Room amenities

    • Socket near the bed
    • Clothes rack
  • Activities

    • Live music/performance
    • Movie nights
    • Tennis equipment Additional charge
    • Kids' club
    • Nightclub/DJ Additional charge
    • Children's playground
    • Games room
    • Golf course (within 3 km) Additional charge
    • Tennis court
  • Living Area

    • Sofa
    • Desk
  • Media & Technology

    • Flat-screen TV
    • Cable channels
    • Satellite channels
    • Telephone
    • TV
  • Food & Drink

    • Kid-friendly buffet
    • Snack bar
    • Breakfast in the room
    • Bar
    • Minibar
    • Restaurant
    • Tea/Coffee maker
  • Parking

    • Valet parking
    • Accessible parking
  • Reception services

    • Invoice provided
    • Concierge service
    • ATM/cash machine on site
    • Luggage storage
    • Tour desk
    • Currency exchange
    • Express check-in/check-out
    • 24-hour front desk
  • Entertainment & family services

    • Kids' outdoor play equipment
  • Cleaning services

    • Daily housekeeping
    • Trouser press Additional charge
    • Ironing service Additional charge
    • Dry cleaning Additional charge
    • Laundry Additional charge
  • Business facilities

    • Fax/photocopying Additional charge
    • Meeting/banquet facilities Additional charge
  • Safety & security

    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Security alarm
    • Key card access
    • 24-hour security
    • Safety deposit box
  • General

    • Shuttle service Additional charge
    • Carbon monoxide detector
    • Designated smoking area
    • Air conditioning
    • Allergy-free room
    • Wake-up service
    • Hardwood or parquet floors
    • Car hire
    • Packed lunches
    • Carpeted
    • Lift
    • Barber/beauty shop
    • Ironing facilities
    • Facilities for disabled guests
    • Airport shuttle Additional charge
    • Non-smoking rooms
    • Iron
    • Wake up service/Alarm clock
    • Room service
  • Accessibility

    • Emergency cord in bathroom
    • Toilet with grab rails
    • Entire unit wheelchair accessible
    • Upper floors accessible by elevator
  • 2 swimming pools

    • Open all year
    • Adults only
    • Pool/beach towels
    • Pool bar
    • Sun loungers or beach chairs
    • Sun umbrellas
    • Suitable for kids
    • Shallow end
    • Water slide
  • Wellness

    • Kids' pool
    • Fitness/spa locker rooms
    • Fitness
    • Spa/wellness packages
    • Foot bath
    • Spa lounge/relaxation area
    • Spa facilities
    • Sun umbrellas
    • Sun loungers or beach chairs
    • Water slide
    • Hot tub/Jacuzzi
    • Massage Additional charge
    • Spa & wellness centre
    • Fitness centre
    • Sauna
  • Languages spoken

    • English
    • Indonesian

Activities & What's Nearby

Tennis

Guests can enjoy a game at one of the three on-site tennis courts, promoting both leisure and fitness.

Scheduled shuttles

Shangri-la Surabaya provides free shuttles to nearby shopping destinations, ensuring easy access to local attractions.

Dining options

In-house dining at Jamoo restaurant features a range of offerings, making meals accessible and enjoyable without leaving the property.

Nearby Landmarks

  • Ciputra World

    1.0 km · 10-min walk northwest · Shopping

    A modern shopping mall featuring various retail stores and dining options.

  • Pakuwon Mall

    1.5 km · 15-min walk southwest · Shopping

    One of the largest shopping malls in Surabaya with a wide range of shops and entertainment.

  • Surabaya Town Square

    1.8 km · 20-min walk southwest · Shopping

    A popular lifestyle and shopping destination with cafes, restaurants, and retail stores.

  • Taman Bungkul

    2.5 km · 5-min drive east · Park

    A public park known for its beautiful landscaping and community events.

  • Monumen Kapal Selam

    3.5 km · 10-min drive northeast · Monument

    A submarine monument that serves as a museum and memorial in Surabaya.

  • Masjid Al Akbar Surabaya

    4.0 km · 10-min drive southeast · Religious site

    The largest mosque in Surabaya, known for its impressive architecture.

  • House of Sampoerna

    5.0 km · 15-min drive northeast · Museum

    A museum dedicated to the history of the Sampoerna tobacco company.

  • Airport transfers

    Point of interest

    The hotel arranges convenient airport transfers, allowing for a smooth arrival and departure.

Map & Location

FAQ

Check-in at Shangri-la Surabaya is from 14:00 to 23:00, and check-out is until 12:00.

Yes, breakfast is included with your stay at Shangri-la Surabaya.

Free Wi-Fi and wired internet are available throughout the property for guests.

Yes, Shangri-la Surabaya boasts two outdoor swimming pools for guest enjoyment.

The hotel offers various room types, including Deluxe King, Executive King, and Horizon Executive King Rooms.

Yes, there is ample parking space available for guests at Shangri-la Surabaya.

Yes, the hotel features a spa center offering various wellness treatments, including a sauna.

While not specifically marketed for families, couples appreciate the spacious environments, and parents may find the amenities suitable for children.
Check availability & prices

Sign up to our weekly newsletter

HotelsNearPOI is a curated hotel recommendation platform that delivers expert-selected luxury and boutique properties straight to your inbox. No spam. Only sweet updates about the latest hotel openings and the best places to stay.